At Pottys Plus, we understand that plans can change. To balance flexibility for our customers with the scheduling demands of our industry, we've established the following refund and cancellation policy. By placing an order, you acknowledge and agree to these terms.
Cancellation Schedule
This schedule applies to event and rental cancellations. The applicable window is measured from the scheduled event date.
| Cancellation Window | Refund | Status |
|---|---|---|
| 15 days or more before your event | 50% refund of rental fees, minus any processing fees | 50% Refund |
| Less than 15 days before your event | No refund — full rental fee will be charged | No Refund |
| Day-of event or on-site cancellations | No refund — full rental fee will be charged | No Refund |
Fees and Charges
Processing Fees
When a 50% refund applies, any applicable processing fees are deducted from the refund. Processing fees are not refundable.
Full Rental Fee
For cancellations less than 15 days before the event, day-of event cancellations, and on-site cancellations, the full rental fee will be charged and no refund will be issued.
Customer Responsibility
- Relocation Requests: Any request to relocate units after initial setup may result in additional fees.
Payment & Deposits
- Payment Due Dates: All rentals must be paid in full prior to delivery, unless prior arrangements are approved in writing.
- Unpaid Balances: Late payments or unpaid balances may result in service suspension, collection activity, and additional fees.
Peak Season & Large Orders
One Schedule Applies
Peak-season dates, holiday weekends, and large orders follow the same cancellation schedule above. There is no separate cancellation window or additional cancellation fee stated on this page.
Weather, Emergencies & Force Majeure
Weather & Emergencies
Weather-related and emergency cancellations follow the same cancellation schedule above. If Pottys Plus cannot perform because of unsafe conditions or a force-majeure event, contact us as soon as possible so we can review the affected reservation.
Force Majeure
Pottys Plus is not liable for delays, cancellations, or inability to perform services due to events beyond its reasonable control — including weather disasters, government actions, labor shortages, supply chain disruptions, accidents, or other unforeseen circumstances.
Refund Processing
- Refund Processing Time: Approved refunds may take up to 14 business days to process.
Additional Notes
- Any processing fees are deducted from refunds and are not refundable.
- All cancellations must be submitted in writing by email to sales@pottysplus.com. You may call (732) 592-1800 with questions, but a phone call alone does not complete a cancellation.
Legal Catch-All Clause
This schedule is the cancellation and refund policy for the rentals covered by this page. Any future policy change will be posted with its effective date.
Contact Us
Questions about this policy or need to submit a cancellation? Reach out directly:
Pottys Plus
Submit cancellations in writing by email. Phone support is available for questions, but verbal cancellations are not accepted.