Service Alert: Emergency dispatch available for tipped units & leaks.
Expert Support: Most issues can be fixed quickly, but safety comes first.
⚠️ Safety Warning
If a unit has tipped over or is leaking waste, DO NOT attempt to move or clean it yourself. This is a hazmat situation. Call us immediately.
Portable Restroom Troubleshooting Guide
Even the best-maintained units can encounter issues due to weather, overuse, or accidents. This guide helps you identify common problems and tells you exactly when to try a quick fix—and when to call the professionals at Pottys Plus.
Diagnosis Matrix
Trailer Has No Power
1. Check the "Shore Line" (Yellow/Orange cord) connection.
2. Find the GFCI outlet (usually near sink) and press "RESET".
3. Check the main breaker panel at your house/venue.
Strong Odor
1. Is the vent pipe blocked by leaves/debris? Clear it.
2. Is the unit in direct sun? Prop door open for 10 mins (if safe).
Call for extra pump-out if tank is >75% full.
Frozen Tank (Winter)
1. DO NOT pour boiling water (can crack tank).
2. DO NOT use antifreeze (hazardous).
Call us to add Brine Solution safely.
Toilet Clogged
1. For portable units, verify it's just paper piling up (pyramiding).
2. Use a stick to gently push the pile down into the liquid.
If flushing mechanism is jammed, call us.
Can't Fix It?
Our dispatch team is ready to assist with repairs or replacements.
Call Service Dept Request Service TicketCommon Questions
My unit tipped over. Can I stand it back up?
We strongly advise against it. Tipped units likely have chemical and waste leaks inside. Let our professional crew handle the uprighting and sanitization to ensure safety.
The sink foot pump isn't working. Is it broken?
Often, it just needs to be primed. Press the foot pedal vigorously 5-10 times to draw water up from the tank. If it still doesn't flow, the tank may be empty.
Why does the trailer keep tripping the breaker?
Restroom trailers (especially with A/C) draw significant power. Ensure you are plugged into a dedicated 20-amp circuit and not sharing the outlet with DJ equipment or catering heaters.